Shipping policy
Welcome to The Local Florist. We are committed to delivering fresh flowers and gifts with care and on time. Please read our shipping and delivery policy carefully before placing an order.
1. Delivery Areas
The Local Florist currently delivers flowers, bouquets, plants, cakes, and gifts to selected cities and serviceable locations across India.
Delivery availability may vary based on:
Delivery pin code
Product availability
Weather conditions
Local restrictions
Special occasions and peak seasons
If a delivery location is outside our service area, we will contact you to discuss alternative options.
2. Delivery Timings
Our standard delivery hours are:
Monday – Sunday: 9:00 AM to 9:00 PM
We do not guarantee delivery at an exact time unless an express or fixed-time delivery service has been specifically purchased and confirmed.
During high-demand occasions such as:
Valentine's Day
Mother's Day
Raksha Bandhan
Diwali
Christmas
New Year
deliveries may be completed within the selected delivery date rather than a specific time slot.
3. Same-Day Delivery
Same-day delivery is available for eligible products and locations.
To qualify:
Orders must be placed before the cut-off time displayed on the website.
Products must be available in the selected delivery area.
Orders placed after the cut-off time may be scheduled for the next available delivery date.
4. Midnight Delivery
Midnight delivery services are available in selected locations.
Midnight orders are generally delivered between:
11:00 PM and 12:59 AM
Delivery timing may vary due to traffic, weather, security restrictions, or local conditions.
5. Delivery Attempts
Our delivery partner will attempt delivery at the recipient's address provided during checkout.
If:
The recipient is unavailable,
Incorrect address details are provided,
Contact numbers are unreachable,
we may:
Contact the sender or recipient,
Leave the package with a receptionist, neighbor, security desk, or family member where appropriate,
Reschedule delivery (additional charges may apply).
6. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
The Local Florist shall not be liable for delays or failed deliveries caused by:
Incorrect address details
Wrong phone numbers
Incomplete recipient information
Additional delivery charges may apply for re-delivery.
7. Delivery Delays
While we strive for timely delivery, delays may occur due to:
Severe weather conditions
Traffic disruptions
Public holidays
Natural disasters
Government restrictions
Unforeseen operational issues
In such cases, we will make every reasonable effort to complete the delivery as soon as possible.
8. Fresh Flower Deliveries
Flowers are natural products and may vary slightly from the images displayed on our website.
Variations may occur in:
Flower bloom size
Color shades
Packaging
Seasonal availability
Where specific flowers are unavailable, we reserve the right to substitute them with flowers of equal or greater value while maintaining the overall design and quality.
9. Perishable Products
Products such as:
Fresh flowers
Cakes
Chocolates
Fruits
are perishable items and should be received promptly by the recipient.
The Local Florist is not responsible for deterioration after successful delivery.
10. Proof of Delivery
An order will be considered successfully delivered when:
Delivered to the recipient,
Delivered to a family member,
Delivered to a building receptionist,
Delivered to a security desk,
Delivered to a neighbor with recipient approval where possible.
Photographic proof may be collected where permitted.
11. Order Tracking
Customers may receive:
Order confirmation emails
Delivery updates
SMS or WhatsApp notifications
where applicable.
12. Delivery Charges
Shipping and delivery charges are displayed during checkout before payment.
Charges may vary depending on:
Delivery location
Delivery speed
Product type
Special delivery requests
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
The Local Florist
Website: The Local Florist.in
Email: support@thelocalflorist.in
Phone: 9990971810/9250971810
Business Hours: Monday – Sunday, 8:00 AM – 10:00 PM